We understand that life doesn't always go to plan. To help us deliver the best possible service to all our clients, we ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.
If you need to cancel or reschedule, please call us as soon as possible. Cancellations or reschedules made with less than 24 hours' notice will incur a $55 fee.
We understand that genuine emergencies happen. If you find yourself in an unexpected situation, please contact us by phone as soon as you are able and we will do our best to work with you.
We're happy to reschedule your appointment at no charge, providing we have received a minimum 24 hours’ notice. Reschedules with less than 24 hours’ notice will incur a $55 fee, which will be added to your service cost and is payable prior to your appointment being confirmed.
Payment is due on the day of service. If you will not be present at the time of service, payment by invoice in advance is required to confirm your booking.
Commercial clients are invoiced following each service visit. To make payment straightforward, we encourage all commercial clients to set up a direct debit arrangement. Please contact us if you'd like to get that organised.
View Our Areas of Services
Abbotsford, Armadale, Auburn, Balwyn, Bayswater, Berwick, Blackburn, Boronia, Box Hill, Brighton, Burwood, Camberwell, Canterbury, Cranbourne, Cremorne, Croydon, Dandenong, Doncaster, Fairfield, Forest Hill, Frankston, Glen Iris, Glen Waverley, Hawthorn, Kew, Kilsyth, Langwarrin, Mitcham, Mooroolbark, Mount Waverley, Mulgrave, Narre Warren, Nunawading, Officer, Pakenham, Ringwood, Rowville, Toorak, Vermont, Wantirna, Windsor
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